Experiencing technical difficulties? Need assistance with canceling your subscription? Forgotten your password? Look no further! You'll find all the information you need here, along with helpful links to comprehensive support articles.
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General Customer Support Articles
National Estimator Cloud Support Articles
Construction Contract Writer Support Articles
National Appraisal Estimator Support Articles
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Did you purchase a book that includes a free software license code on the back cover?Instructions: To redeem your license code, click the 'Support' dropdown menu at the top of this page and then choose Redeem Software License Code and follow the instructions on the screen.
Note: You must create an account or login to gain access to the downloads for your book.
The download will then be accessible from your My Downloadable Products list located in My Account (after you have signed in).
Forgot your password? Didn't receive the reset email?Can't remember your password, click here to receive an email to reset it.
I already requested"Reset My Password" but haven't received the reset password email: Check your 'Junk/Spam' folder. If you still haven't received the reset email, please start a conversation with our support team by selecting the chat box icon at the bottom right corner of your screen, and we will be happy to reset it for you.
Want to Change or Cancel Your NAE/NEC Subscription?To make changes to your subscription:
Click 'Sign In' at the very top of our webpage in the blue header.
Enter your Email address and password.
Click on the Sign In blue button.
Click My Subscriptions on the left-hand toolbar in your account.
Make a selection to View or Edit:
Click View to pause or cancel your subscription
Click Edit to change your method of payment.
Can't log in because you're getting a "reCAPTCHA too low" message?We use Google's reCAPTCHA services to detect bots and keep our website safe.
Unfortunately, Google will flag you as a potential bot and post a "reputation too low" error if you have multiple failed login attempts or use a VPN.
Trying the following should resolve this error:
If possible, log in to a Google service like Gmail or YouTube.
Clear your browser cache and cookies.
If you're still having trouble, contact our support team via chat, by clicking on the icon in the lower left-hand side of your screen and we'll do what we can to help.
How do I log in to National Estimator Cloud?If you have purchased a subscription to the National Estimator Cloud there are several ways to access the login page. We recommend bookmarking that page for easy access in the future once you reach the application login page.
Log in here:National Estimator Cloud
Or, log into My Account by clicking on Sign In located at the top of our website.
Click on the National Estimator Cloud Account Login on the left toolbar. This will take you to the login page.
ALTERNATIVE LOGIN OPTION:
Browse to our NEC landing page
On the product page, under the 'Get Started' orange button, you'll see "Already Subscribed? Login Here" click "Login Here".
Enter your email and password to log-in.
Note: The user name is the email address used during the original purchase, the password is the same one used for our main website. Unless you've changed the email address associated with your account.
Tip for PC Users:
You can create a Desktop shortcut for easy access to NEC from the Desktop.
1. Copy the login URL (https://tne.craftsman-book.com)
2. Right-click on Desktop.
3. Choose 'New', 'Shortcut'.
4. 'Paste' URL.
5. Provide shortcut name (ie National Estimator Cloud).
6. Click 'Finish'.
Click here to access the original support article.
How do I log in to the National Appraisal Estimator?If you have purchased a subscription to the National Appraisal Estimator there are several ways to access the login page. We recommend bookmarking that page for easy access in the future once you reach the application login page.
Login here:National Appraisal Estimator Login
Or, log into 'My Account' by clicking on 'Sign In' located at the top of our website.
Click on the National Appraisal Estimator Account Login on the left toolbar. This will take you to the login page.
ALTERNATIVE LOGIN OPTION:
Browse to our NAE landing page
On the product page, under the TRY IT - $19.49 orange button, you'll see 'ALREADY SUBSCRIBED? LOGIN HERE."
Enter your email and password to log-in.
Note: The user name is the email address used during the original purchase, the password is the same one used for our main website. Unless you've changed the email address associated with your account.
Tip for PC Users:
You can create a Desktop shortcut for easy access to NEC from the Desktop.
1. Copy the login URL (https://tne.craftsman-book.com)
2. Right-click on Desktop.
3. Choose 'New', 'Shortcut'.
4. 'Paste' URL.
5. Provide shortcut name (ie National Estimator Cloud).
6. Click 'Finish'.
I'm logged into National Estimator Cloud, now what? Tips to get started.
Glad you asked, we recommend watching the Show Me video, which is the tutorial on how to get started with the National Estimator Cloud. View Demo.
1. Once you finished the video, login at: https://tne.craftsman-book.com/
2. Click the blue icon with three horizontal lines at the upper left to open the Main Menu.
Click File>either Open Estimate or Open Costbook.
Tips:
When you open an existing estimate (on the left), all costbooks you used with that estimate will also open (on the right).
To get help or offer feedback on National Estimator Cloud, click the Intercom chat icon at the lower right corner of your screen.
Is a free trial available for National Estimator Cloud?Craftsman's, books, software and cloud-based services come with a 10-day moneyback guarantee, so go ahead and try them out risk-free. We're here to help via chat or email 7 days a week - or by phone Monday-Friday 1-800-829-8123.
Need help activating your Contract Writer software?Before printing a Construction Contract Writer contract, you must activate the software with a license code.
Locate your code by logging on to craftsman-book.com. From the Account page, select Activation Codes.
Next, follow these steps:
Highlight the entire code (including the -- dashes) and copy it to your clipboard. [How do I do that?]
Open the Construction Contract Writer program.
Select Help, then Activate Software
If the code doesn't populate automatically, paste it into the text field.
Select Activate, then Update Now.
Are you still having issues?
This software is state-specific because each state has unique contract laws. So the contract's construction site address must match the software's state license. If needed, click here to purchase a different state's license.
